100% project success guarantee
Regarding functionality, the software solutions on the market are becoming ever more similar. The user can hardly distinguish major differences. The vendor’s service moves to the foreground.
In over 20 years of project experience, Industrie Informatik has learned what the issues are.
We vest in partner relationships with our customers, and that from the first minute. From the conception phase to software introduction to service in full operation and our regular updates, we set the benchmarks and stand by you with advice and support.
Competent experts instead of anonymous call center
We do not perceive ourselves as a software dealer but primarily as a service provider that stands by you as needed with advice and support. We answer your questions at a high level of quality and content, e.g., by telephone or remote maintenance. This takes you directly to a knowledgeable contact person – we do not use an anonymous call center. Likewise behind our hotline you will find our experts from Consulting and Project Management. When required, our consultants can access your system per remote support live and make settings or adaptations together with you and provide specialized training.
In addition, web demos and video conferences are used to transfer practitioner content or to effectively hold meetings and training with multiple participants.
Especially in the introductory phase you benefit from our worldwide on-site support. Our field-tested consultants provide support wherever you are, in all of Europe, from Mexico to China and from Brazil to Russia. We work exclusively with our own qualified staff, not with service partners.
In addition, our customer manager supports our customers in ongoing operation. We support you with the goal of helping you to utilize your licensed cronetwork modules optimally to meet your requirements. We can jointly recognize and arrange necessary training. At the same time, we support you toward structured optimization of existing IT systems and help you in developing strategic plans for extensions, e.g., for planned roll-outs.
You can download our tool for remote support to your desktop here:
Users among themselves
In addition, at many events we offer you the opportunity to exchange with other cronetwork users. The events include customer open house, trade fairs and conferences, reference visits in other enterprises, and our cronetwork academy.
per Web demo, video conference or telephone with our experts
by our own qualified staff
with one central contact person for your project
with experience in MES projects
via active support for our customers
with other users at events, reference visits, etc.