100% project success guarantee
Regarding functionality, the software solutions on the market are becoming ever more similar. The user can hardly distinguish major differences. The vendor’s service moves to the foreground.
In over 20 years of project experience, Industrie Informatik has learned what the issues are.
We vest in partner relationships with our customers, and that from the first minute. From the conception phase to software introduction to service in full operation and our regular updates, we set the benchmarks and stand by you with advice and support.
Individual liberty instead of fixed packages
Service Level Agreements contractually define recurring services between IT companies and customers, where the customer can choose from among several predefined service levels.
We offer you more liberty regarding service: We do not group our services into fixed categories. Instead, we individually tune your service requirements. Jointly we specify response times, accessibility, hotline costs, etc. and define which causes of service are free or invoiced. Therefore you pay only for services that you actually regularly use.
Naturally the service contract includes the right to regular updates. Additionally the service agreement governs the availability of the following services:
instead of fixed service level categories
concerning the actually used services
per Web demo, video conference or telephone with our experts